Though we strive to provide a problem-free solution, we are prepared and available to support our clients. We provide our clients:
- Call-in support.
- General technical support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. MST.
- For applications hosted by Insurance Technologies, we provide 24/7/365 support.
- For applications hosted by our clients, we provide second-level support based on each client's needs.
- Web-based tracking.
- Our system allows you to retrieve the status of any issue in real time.
- We provide a web-based service for issue/bug tracking and management for both production versions of our software and client-specific versions in development.